Customers must inform Auto Transponder Inc. of any order discrepancy within 7 days from the delivery date so that we may investigate and resolve the situation accordingly -- even if the item is purchased for a gift. If it is found that you were sent the incorrect item by our mistake, a refund or exchange may be issued when the item is returned to us. Return labels are available on request. AutoTransponder.com is not responsible for any costs incurred by attempting to program and/or cut an incorrect item received. It is the customer’s responsibility to verify the correct item was received before taking it to be programmed and/or cut. We are not liable for purchases made in error. Such purchases may be returned or exchanged if they are uncut and/or unprogrammed. Cut and/or programmed items cannot be returned. Shipping costs will not be refunded for customer error returns or exchanges.