Return Policy
- Customers must inform AutoTransponder Inc of any order discrepancy within 7 days from the delivery date so that we may investigate and resolve the situation accordingly -- even if the item is purchased for a gift.
- All returns must be approved by AutoTransponder for replacement (exchange) or refund.
- If a suitable replacement will not available when your return arrives, we will issue a full refund.
- Customers are responsible for return shipping costs.
- Returned item(s) CANNOT be returned in a regular letter envelope. When bulky items are placed in letter envelopes, they get caught in the sorting machines at the post office and are ripped open. The items DO NOT reach us, and we will NOT be able to issue a refund or exchange!! You may return items in the bubble mailer you received them in!!
- Return your item with a copy of your invoice.
- Orders that are not needed and sent back (ex. found lost keys) will not have the shipping costs refunded and must be in the factory original bag to receive full refund (if applicable).
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Shipping costs will NOT be refunded for returns sent for the following reasons, including, but not limited to:
· Aesthetic reasons
· Item(s) purchased in error
· Wrong item ordered
· Unable to find a locksmith or dealer for cutting and/or programming
· Unneeded items
Refunds will be issued at the full discretion of AutoTransponder management. Fees may apply for returned items that are opened, damaged or missing original factory bags. Such items can no longer be sold as new, diminishing the value of the item. Fees vary depending on the item. Items returned for refund must be received within 90 days of purchase date. Please call for details.
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