Shipping costs will NOT be refunded for returns sent for the following reasons, including, but not limited to:
Item(s) purchased in error
Wrong item ordered
Unable to find a locksmith or dealer for cutting and/or programming
Unneeded itemsThere will be a $3.99 restocking fee applied to any returns for the above reasons.
Refunds will be issued at the full discretion of Auto Transponder management. Fees may apply for returned items that are opened, damaged or missing original factory bags. Such items can no longer be sold as new, diminishing the value of the item. Fees vary depending on the item. Items returned for refund must be received within 60 days of purchase date. Please call for details.
When returning a product back to Auto Transponder for any reason, you must first to contact Auto Transponder and obtain an RMA (Return Merchandise Authorization) number from the RMA returns department.
This can be initiated by calling 866-595-9596 or by sending us an email at: Emily@transponderisland.com.
The following information is required in order to complete the RMA request:
Auto Transponder part number
A brief description of the problem that is occurring with the product(s) to be returned.
All requests are processed within 24 hours.
Once you have obtained an RMA number
After obtaining an RMA number from Auto Transponder, you must send the product via USPS (recommended) - to Auto Transponder. The Auto Transponder RMA number must be prominently displayed on the outside of your package. If you send your product to Auto Transponder without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. Auto Transponder does not accept responsibility for any lost shipments unless proof of delivery to Auto Transponder is provided.
Please note:Product shipped to Auto Transponder must be properly packaged to prevent loss or damage in transit.
Shipping your RMA to Auto Transponder using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping.
Auto Transponder will not repair or replace a module that is shipped in such a way that the product is not properly protected.
Auto Transponder will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
If you have any questions, please contact the Auto Transponder RMA / Customer Service department at 866-595-9596 or by E-mail at Emily@transponderisland.com